Frequently Asked Questions:

This FAQ's section is offered as a customer service feature, either before, during or after "the sale". We've provided answers to some of the most commonly asked questions. Of course, always feel free to contact us if your issue is not addressed here.

• How can I get a quick overview of the products, services and capabilities offered by IM & H?
  ANSWER: We have one of the most capable facility in our area due to our state of the art equipment, service technicians with years of knowledge, and inside sales people who are ready to assist you with any pneumatic or hydraulic need 24hrs a day/7 days a week. Visit our Photo Gallery to get an idea of the diversity of what we have done in the past.
  
• How can we be sure IM & H is qualified and capable to handle our Pneumatic and/or Hydraulic component needs?
  ANSWER: Industrial machine and hydraulics is a company that has been operating for 12 years in the hydraulic and pneumatic field. We have had to deal with all kinds of hydraulic and pneumatic applications that require expert knowledge and years of experience. With this experience, we have gained what today’s modern technologies expect out of a company in this field, like 24 hour on site service, repairing and testing any kind of hydraulic and pneumatic item including pumps, motors, valves, cylinders, electronic valves, boards, and many more. We also build custom power units to your specification
  
• Industrial Repair Emergencies do occur. How fast is your typical response time?
  ANSWER: We can turn your emergency repair around typically in 1-day if we have parts in stock, if parts are not in stock, we can have them the next day and get you up and running in a short time.
  
• Does your company have insurance to work on-site in our plant?
  ANSWER:: We have a million dollar liability insurance to cover any kind of accident that may occur on your plant and are fully insured for all our employees and trucks.
  
• What kind of warranty do you have on repairs?
  ANSWER: We have a full one year warranty on all repairs that covers all workmanship and materials we put into the repair.
  
• Do you charge anything to pick up and deliver?
  ANSWER: We offer a free delivery service to all our customers. We will pick up your repair and deliver it back to you at no charge.
  
• Do you offer any kind of classes on hydraulics?
  ANSWER: Two or three times a year, we have a 3-day hydraulics class on the basic components of hydraulics, where you can learn about how a pump works, what is a hydraulic directional valve, how a hydraulic cylinder works, etc. This class gets into a little of every thing to get some knowledge about hydraulics and how they function.
  

Whether it's a complete project or just individual units that you need, Industrial Machine & Hydraulics is qualified, prepared and waiting to serve you.